Knoxville Mayor Madeline Rogero and Knox County Mayor Tim Burchett gave a proclamation Monday morning declaring Telecommunicator Week.
Knox County Emergency Communications Director Bob Coker says his employees answer about 700,000 calls a year, with an average wait time of under four seconds.
He says they're one of 47 nationally accredited 911 centers in the country.
One telecommunicator says it can be a stressful, but rewarding, job.
"All telecommunicators put up with a lot, and to be recognized, it helps. But, we don't do it for the money obviously, it's to help people," said call processor Dan Hicks.
Coker also congratulated the call center's employees for their low complaint rate, which is .00176 percent.