Live video chats where winemakers discuss the nuances of their latest vintages.
QR codes on wine bottles that provide food-pairing ideas with a scan of a smartphone.
Winery-hosted Twitter tastings where participants try wine at home and then discuss it virtually in tweets.
Old World trade of winemaking is experimenting with social media,
iPhone apps, QR codes and other digital advances to bolster sales and
solidify customer relations.
For tiny wineries such as Cartograph
Wines in Healdsburg, Calif., sites such as Twitter, Facebook and YouTube
provide an ideal platform to engage customers.
"It makes an
actual difference that we're doing the direct communication through
social media," says co-owner Alan Baker. "That's why we stand out."
and partner Serena Lourie use social media to share photos of their
grape harvest, to answer questions about their tasting-room hours and to
provide details on great restaurants in their area.
"Good wine is
simply the starting point," Baker says. "If you make good wine, you've
got a shot. But this is about creating a relationship with people."
Taking a cue from customers
The winery industry has taken a cue from its tech-savvy customers.
wine drinkers now Google a vintage to get more information before
plucking it from a store shelf. Restaurantgoers tap into wine blogs to
get reviews before making a selection from a wine list. And social-media
users are open to wine suggestions from online friends.
have "put a lot of work into their websites and social media, so you can
understand their story and click a button and order that wine," says
Cyril Penn, editor-in-chief of Wine Business Monthly.
are also using social media to court the digitally connected Millennial
customers who were born after 1980. People 21 to 24 are more likely than
average to consume wine, according to an October wine industry report
from research group Mintel.
"This is a plus for the (wine)
category, which may see growth down the line, given that this group has
the most years of buying ahead of it," the Mintel report says.
In general, the wine industry is robust.
wine sales in the U.S. from all production sources hit a record 347
million cases in 2011, up 5.3% from 2010, according to data from wine
industry consultants Gomberg Fredrikson & Associates, provided by
the trade association the Wine Institute.
The estimated retail value of the 2011 sales is $32.5 billion.
Some medical studies have shown that moderate wine consumption can be healthy, which has helped fuel sales.
capita consumption of wine has increased in the United States over the
last five years, largely as a result of new knowledge on the potential
health benefits of moderately consuming wine," says an August report on
the industry from research organization IBISWorld.
While more wineries are adopting new technologies, the transition has been far from speedy.
wine industry, generally speaking, is slow to adapt to technology,"
says Penn. But as they see the potential to boost sales and brand
awareness, they are increasingly opening up to it, he says.
95% of American wineries surveyed by ABLE Social, a digital marketing
firm, are on Facebook. Three-fourths are on Twitter.
use those sites to tout their events, interact with trade clients and
connect with potential retail customers, according to the ABLE survey.
They also use digital connections to tell the personal side of their wineries and their individual brands.
Banfi winery, located in the Montalcino area of Tuscany, provides
detailed online information about Banfi Vintners founder John Mariani,
who first opened a wine business in New York City in 1919. It also has
biographical information about his Italian aunt - and business namesake -
In addition, the website has a video that offers information on the winemaking heritage of ancient Italy.
is "a purchase that people put thought into," says Cristina
Mariani-May, who is co-CEO of Banfi, which is both a wine producer and
"At the end of the day, it's the stories about the wine that differentiate them," she says.
app from Hahn Family Wines lets users learn about the winery's history,
watch winemaking videos and read the winemaker's descriptions of the
growing season and harvest.
Users can also buy Hahn's wines directly through the app or use it to find restaurants and retailers that sell them.
"Marketing has gone mobile," says Hahn Family Wines President Bill Leigon.
Vineyard & Winery produces videos on an array of food- and wine
related topics, such as how to make a pie crust and French macarons, and
posts them on its website, blog and social-media feeds.
deliver more than just a look at our wines," says Jordan Vineyard &
Winery CEO John Jordan. "It's integrating ourselves into the lifestyle
of people who love food and wine."
With such digital advances, winemakers no longer have to rely on writers at publications such as Bon Appétit or Wine Spectator to share details of their recent vintages, he says.
become a conversation with the customer directly," he says. "You don't
have to go through those traditional media sources anymore."
His winery has an in-house department that uses high-definition video to create its food, wine and hospitality-related content.
"We can come up with an idea for a video in the morning and write it, edit it and post it the same day," he says.
is such a big believer in integrating traditional winemaking with
technological innovation that he gave every employee an iPad as a
holiday gift two years ago.
"Part of it was a thank you," he says.
he also wanted his staff to be comfortable with the latest
technological advances, he says. "I wanted to make sure that top to
bottom, we were making that transition to being very tech-savvy."