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New kiosks will help speed up process of driver's license renewal

5:24 PM, Jan 23, 2013   |    comments
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Getting your driver's license renewed could be a little less of a hassle now. State officials unveiled new self-service kiosks Wednesday in West Knoxville.

The touch-screen machines can process non-commercial driver's license and state ID renewals and replacements. The machines walk drivers through the simple process, then issue a temporary license that the driver can use until a permanent one can be mailed to them.

Officials say the machines should save drivers time and be more convenient.

"It's a great service to customers for two reasons. One, it's giving our customers more options on where to go to get their licenses renewed or get their licenses replaced if they're lost or stolen. Two, it is so quick. A citizen can do this in less than five minutes, maybe two minutes, and if you go to a driver service center, you're obviously going to have some wait time involved," said Bill Gibbons, Tennessee Department of Homeland Security commissioner.

Several of the kiosks will be located in East Tennessee, including the AAA office in West Knoxville.

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