Teacher Valeria McBee talks to her class at Sertoma Center in Knoxville.
The talented workers at the Sertoma Center in Knoxville bring a lot of knowledge to their job. However, learning is not a one way street at the organization. Employees also learn a lot from those they care for.
"Just because we think something is helpful does not mean it is helpful to the people we're working with. So we have to ask them. We have to ask if it's working for them," said House Manager Lenissa Mostella.
"Being with them, I have a lot more sympathy about a lot of things. I'm more concerned. I notice things in public more and if I see something I don't like I'm quick to say something," said teacher Valeria McBee.
"You can't just listen with your ears. You have to listen with your heart. You have to listen with everything to understand either what someone is saying to you or something they need or want," Mostella said.
Sertoma may serve adults with developmental disabilities. What truly shines, however, are the client's abilities. In many ways they're just like you and me.
Staff members sit down with WBIR LiveAtFiveAtFour's Stoney Sharp in the video above.