Nearly three weeks into the enrollment process, President Obama has admitted the online signup for his new healthcare law had some inexcusable glitches.
"There's no sugar coating it, the website is too slow, people are getting stuck in the application process and, it's safe to say, nobody is more frustrated than I am," the president told reporters at a press conference Monday morning.
"Nobody's madder than me about the fact that the website isn't working as well as it should, which means it's going to get fixed," he said.
Scott Quammen lives in Knoxville and does not have health insurance. Like many others, his first attempts at the online application were not successful.
"Same thing next morning, same thing the day after and the day after," he said. "It took me six days before I was even able to get in and create an account."
Eventually, he applied over the phone. Quammen is still waiting to receive the paperwork with his health coverage costs and options.
"There is one plan in particular that my family doctor takes and it's part of the exchange so I will be able to see him, finally."
10News was able to log onto healthcare.gov Monday evening to browse coverage options. It took our team about 15 minutes to create an account and receive a confirmation email. Even without an account, users can research different insurance plans and cost estimates and how they would apply to their family.