Knox County conducted an internal audit into the embattled criminal court clerk's office.
The clerk's office has been the focus of several problems in the last year. A WBIR 10News investigation revealed a myriad of mistakes and incorrect paperwork that led to the wrongful arrests of dozens of people.
The audit found that Knox County needed to improve their record keeping, training, internal processes, and accuracy.
The audit included responses from the five departments involved, including the troubled office of the criminal court clerk and Joy McCroskey. The center of that 10News investigation.
In her response she wrote "I don't know how much I can accomplish with only two weeks until retirement, but hopefully my successor will continue to move these offices forward."
In two weeks time criminal court clerk elect Mike Hammond will be in Joy's shoes.
"When I started finding out that people were being wrongfully arrested, I started hearing about issues in the office. And the more I have delve into it, the more issues I have come across. So that's why I ran. To fix it. I went to the public and said give me a chance. They gave me that chance and we're going to fix it," said Hammond.
He said he is working the the IT department and other experts to see what software upgrades the department needs.
"We need to be able to find records. Some of the employees are telling me that things were misfiled or are lost. And they have spent days, even weeks in some instances, just to try and find important court documents," said Hammond.
The county is bringing in more staffing to the internal audit, hoping to check in more frequently.
"To have a better more functional internal audit will prevent some of these things from happening in the long run," said county commission hair Brad Anders.
Hammond will hold the spot of Criminal Court Clerk starting September 2nd.