Everyone hates being on the line with any form of customer service representative, but for some reason, cable and TV companies are especially heinous when it comes to actually giving customers service.
Finally, someone caught that special circle of hell in a personal recording and it is EPIC.
AOL staffer Ryan Block attempted to cancel his Comcast service, and instead of obliging, the customer service rep spent the better part of 10 minutes scolding him for daring to leave the No. 1 provider in the USA.
"It's really a shame to see you go to something that can't give you what we can. I mean, you're not going to get the 100,000 free on-demand titles. You're not going to get 105/Mbps — guaranteed speed at 105. … What about those services are you not wanting?!"
Comcast released a statement condemning the incident and apologizing to Block and his wife, who bore the brunt of the first half of the condescending call.
"We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize. The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect."