Loudon County Knoxville independently verified industry standards
Shape up or ship out-- that's the message given to an East Tennessee ambulance service on notice following accusations of long response times and improper actions in the department. 8-12-14
Automatically Generated Transcript (may not be 100% accurate)
00:00 Shape up or ship out that's the message given to
00:03 an east Tennessee ambulance service on notice. Following accusations of long
00:07 response times in improper actions in the department Loudon County commissioner
00:11 sent a letter of notice to rural metro that company denies
00:16 those allegations we're gonna check in now with WB IR. --
00:19 -- reporter Stevie terror right in -- information center with the
00:21 latest on this case Steve. Robin and John among those accusations
00:25 not transporting the body of a man because he thought once
00:28 a person from the department according to water says that the
00:31 courts would quote stink up the truck. The Loudon County attorney
00:35 drafted that letter on Friday during a budget meeting several commissioners.
00:39 Tell us that this sixty day notice came as a total
00:43 surprise there's been a lot of debate. Between Loudon county and
00:46 rural metro earlier this year the two biggest cities in the
00:49 county -- city and loud and chose not to renew their
00:52 contracts with rural metro. Opting to use Knoxville based priority ambulance
00:56 and sent -- notice from. The county gave us three examples
01:00 -- where they -- rural metro acted improperly one of those
01:03 cases involves this. Correctly you can see on interstate four in
01:06 late July where there are reports that the driver of the
01:10 rural metro truck refuse to carry a body however. There is
01:13 no actual documentation that we've been able to find that makes
01:17 those claims now. In a response to a metro. Says that
01:20 there is a conflict of interest between two employees of the
01:24 911 board who worked for priority ambulance now also we've not
01:28 been able to independently verified. -- metro did say in a
01:31 quote. The company is able or is prepared to respond accordingly
01:35 upon initial review. We were metros and met the management team
01:39 takes notice with numerous items. Seen that notice ankle now among
01:44 those items includes long response time and not meeting with what
01:48 the letter calls industry standards. The county claims the response times
01:53 are too long rural metro did not comment on that specific
01:57 part today. Now we do reach out to one expert in
02:00 this field and he says that there is known nationwide sick
02:03 time. For emergency responders to be on that -- Robin and
02:08 John we have that letter online at WB IR dot com
02:11 all right Steve thank you.
The notice from the county gave three examples where they say Rural/Metro acted improperly, including one allegation when a worker refused to transport the body of a man because he thought the corpse would quote "stink up the truck."
In a response, a Rural/Metro spokesperson told 10News there is a conflict of interest because two employees of the 911 board for Priority Ambulance, another company that's already made agreements to be providers for Loudon and Lenoir City. 10News has not independently verified those claims.
"The company is prepared to respond accordingly. Upon initial review, Rural/Metro's management team takes issue with numerous items in the notice," said a spokesperson for Rural/Metro.
Among the items listed in the 60-day notice are long response times and not meeting "industry standards." Attorney Bob Bowman said response times should be 10 minutes or less. Rural/Metro did not comment on that claim.