(WBIR - Maryville) Bobbie Treece has lived with her daughter Teresa in their Kidd Avenue home since 1992. The family has had some great times, but lately it's been one big headache for them.
Cracks can be found inside the family's home on the ceiling and on the door frames. Kitchen cabinets are not level and neither is the floor.
The Treece Family is blaming all of the problems on a sinkhole that's opened directly behind the house.
The sinkhole wasn't discovered until three years ago when a family friend fell inside it.
"They were camping and he just stepped out of a tent and his leg just went through the hole. We didn't know we had a hole back there and it's gotten bigger, and bigger, and bigger, and bigger," Teresa Treece said.
Both Bobbie and Teresa said earlier this year engineers confirmed it is a sinkhole and their insurance company gave them money to pay for the home damages, but the Treeces said the company will not pay to fix the hole. The family said they've been hitting dead ends in their quest to find someone to repair it.
"I've called people and they just won't return my phone call. If they did return my phone call and I told them the situation, they never call back," Teresa said.
The family is scared for their safety.
Mother Bobbie Treece said, "We just think part of the house is going to fall in."
In addition to getting some help, the Treece Family hopes their problem will encourage other homeowners to check their insurance policy to see if they're covered for sinkholes.
Related: Sinkhole insurance legislation
Back in March, Governor Bill Haslam passed a law allowing insurance companies to inspect properties before issuing sinkhole coverage. The new law also gives new definitions of what qualifies as sinkhole damage and it allows insurance companies to make repair recommendations.