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On the record: Dispatchers face tough job

A Cleveland-based 911 operator came under fire this week when critics said he was insensitive during Amanda Berry's call for help

http://www.wbir.com/video/2366824200001/1/On-the-record-Dispatchers-face-tough-job http://download.gannett.edgesuite.net/wbir/brightcove/29913744001/29913744001_2366891832001_th-518b1176e4b0c94e77db5863-806787293001.jpg?pubId=29913744001 On the record: Dispatchers face tough job A Cleveland-based 911 operator came under fire this week when critics said he was insensitive during Amanda Berry's call for help wbirNews911dispatcheramanda berrycleveland 01:39

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