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Knoxville's 311 center sees drop in calls

Knoxville's 311 call center saw a drop in calls last year, but leaders say that's a good thing. Director Russ Jensen joined us to explain why. 1-16-14

http://www.wbir.com/video/3063704237001/48304489001/Knoxvilles-311-center-sees-drop-in-calls http://download.gannett.edgesuite.net/wbir/brightcove/29913744001/201401/72/29913744001_3063727258001_th-52d8663ae4b0188df1b354d5-1592194020001.jpg?pubId=29913744001 Knoxville's 311 center sees drop in calls Knoxville's 311 call center saw a drop in calls last year, but leaders say that's a good thing. Director Russ Jensen joined us to explain why. 1-16-14 10N@5wbirNews 03:19

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