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TDH: Glitch caused COVID-19 vaccine appointments to be double-booked in Blount and Sevier Co.

TDH said the issue was regional and caused by a glitch with the new scheduling system. Because of the issue, some appointments needed to be re-scheduled.

BLOUNT COUNTY, Tennessee — The Tennessee Department of Health said it is trying to sort out a scheduling glitch that caused COVID-19 vaccine appointments to be double-booked in Sevier and Blount counties Monday.

Spanish Version: TDH: Condados de Blount y Sevier confrontan problemas con sistema de citas para vacuna contra COVID-19 debido a falla técnica

According to TDH, the issue was regional and caused by a glitch with the new scheduling system -- saying it first noticed doubled-booked appointments were scheduled Monday morning around 7:30 a.m. in Blount County.

TDH said it sent emails to those that had their appointments canceled with an apology saying those people would receive a follow-up email once they are able to re-schedule at the "earliest opportunity."

Credit: WBIR/TDH
An email sent to someone who had their vaccine appointment canceled due to double-booking.

"Today’s double booking was unfortunate, and we are working to rectify the situation as quickly as we can. Anyone who was scheduled to receive a vaccine will be contacted to have a follow-up appointment made as soon as possible," TDH public information officer Corie Gouge said.