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'It's a blessing' | Volunteers clean up Knoxville woman's flooded basement

When Janice Moore's basement flooded during heavy rain, she didn't know what to do.

KNOXVILLE, Tenn. — An East Knoxville woman has a newly clean and dry basement thanks to the help of others.

Janice Moore's basement flooded during the heavy rain on February 23. A restoration company discovered the water issues when they dropped by to check on her during the downpour, and they volunteered to fix the damage for free.

RELATED: Knox Co. flooding caused est. $32M in property damage, affected nearly 1200 homes and businesses

RELATED: Stranded Union County residents use boats to get in and out of homes

"You can't hardly find someone who is gonna take the time. It's a blessing, it has to be, because I didn't know which way to go," said Moore.

"We treat customers like family so if someone has a problem and I know everyone in that area, then I'll call and check on our customers," said Jesse Cornett with Hometown Restoration Group.

Lowe's donated a new sump pump and some supplies to fix up the basement.

RELATED: Jefferson County woman denied flood insurance, house now under 12 feet of water

RELATED: What does flood insurance cover and do I need it?

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