Army officials announce dramatic steps to fix the problems at Walter Reed Med Center

Army officials are announcing some dramatic steps to try to fix problems in veteran care exposed at Walter Reed Army Medical Center.

The Army's Deputy Chief of Staff announced leadership changes and other steps to try to streamline the process for veterans.

He said the army needs to rebuild the relationship with the people it's pledged to support.

Top army officials went to Walter Reed vowing to quote re-establish trust with veterans over medical care.

"They've been carrying the rucksack in combat and right now as they go through our system i don't want them carrying a rucksack of bureaucracy and we're gonna fix that."

Among the immediate steps:

A 24-7 hotline, to deal with veterans' complaints

A 30-day study of problems at major military medical facilities starting with a videoconference today with hospital commanders around the globe.

"I find it unexplainable and unexcusable that conditions were as found..."

On Capitol Hill, lawmakers were concerned that cases of post-traumatic stress disorder are flooding the system and brain injuries like Staff Sergeant John Daniel Shannon's are stuck in V-A bureaucracy.

"The ICDN codes, yes I think or believe you're right, there is no specific code number for traumatic brain injury."

Senator Hillary Clinton proposed her own G-I Bill Of Rights to improve screening of brain injured troops, for instance.

She took a shot at the Bush team as she took questions

"This administration is frankly unable to run a two-car parade, let alone a big government."

Still, some veterans treated at Walter Reed went public to praise it.

"I just got tired of watching news, and just constantly over and over again being about how bad it is here."

"All my doctors and nurses, civilian and army, both sides, have treated me with nothing but care and respect for me and other soldiers."

But the care problem is quickly becoming a political battleground.

And army officials are bringing a battlefield approach. Two officers with combat experience, one just back from Iraq, are joining the team to overhaul Walter Reed.